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What is the return and exchange Policy?
What is the shipping policy?
How much does shipping cost?
How can I check the status of my order?
How do I change or cancel an order?
Is your website secure?
Why does the CD Audio won't play in my PC?


What is the return and exchange Policy?
Returns and exchanges are accepted within 15 days of receipt. We charge a 20% restocking fee for all returns. We only accept items that have not been used, worn, or washed. Please return your item with a copy of the original invoice to the address below and the reason for your return. Music and DVDs may only be returned if factory sealed.

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What is the shipping policy?
We make every attempt to deliver your merchandise in a timely manner. For US customers: Delivery method is via First Class US Mail. Most products will arrive at their destination a maximum of 2 to 3 weeks following the order placement. For Philippines:

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How much does shipping cost?
The shipping cost depends on the amount and weight of the item(s) you purchase. And our shopping cart calculates shipping costs when you order. The easiest way to see the shipping cost is to put your order together in the shopping cart and start the check out process.

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How can I check the status of my order?
Order status is available only by phone and email. Email: thealvinongproject@yahoo.com Phones: USA +1310-6910787 Philippines +63917-5374257 ; +63922-8243782

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How do I change or cancel an order?
In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.

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Is your website secure?
All personal information is indeed secure, and the presence of a secure socket can be verified by selecting "File" ---> "Properties" in your browser menu. The connection contains information about the SSL layer and 128-bit encryption. We are constantly striving to make your shopping experience as worry-free as possible. To this end, we use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information. We will continue to provide the highest level of security to process your transaction by implementing improvements as new technologies become available.

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Why does the CD Audio won't play in my PC?
If the CD is an enhanced CD, you would need to either: Have Windows Media player or any software that plays audio CD open already before putting the CD in OR if the CD is in the drive already, open Windows Media Player or the software you are using to play audio CD and press on play, It will automatically detect and play the music.

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Last Updated: 30 Mar 2007 08:04:02 PDT home  |  about  |  terms  |  contact
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